How does Enhancify's process work?
We've made our process quick and easy for you and your customers. Once you fill out our form online
, we will contact you and help you to set up your co-branded page which will allow you to offer financing to your customers, and as a result, close more jobs. We will match your customers with lending options from our network of the best lenders offering unsecured loans based on their needs. Our proprietary technology will do all the work and match your customers to the best option based on their unique situation. The options we've identified are options we've determined to give the best chance of success. Your customers will be able to apply for one, two or all of the options and submit their information on the lender's website.
Is my information secure with Enhancify?
We take your privacy seriously and all of your information is safe and secure through a variety of different ways. One way is by using a SSL (Secure Sockets Layer) to establish an encrypted link so everything you provide to us remains private. You can review our privacy and security policy here
Does Enhancify offer services outside of the U.S.?
No, unfortunately, at this time, we are only able to assist consumers who are residents of the United States.
How will I know if my customer approved?
As soon as Enhancify receives verified notification of your customer's funding, you will receive an email notification and your Account will be updated with all the relevant information. Above and beyond this, Enhancify always suggests that you stay in close communication with your client as the lender will always release this information to the applicant first.
Can I see the finance offers that were extended to my client?
The list of offers received by your client are legally considered confidential and private financial information and cannot be shared with you without their express permission. Your client automatically receives an email with a link connecting them back with all their offers at the end of the applications. We are happy to re-send the link to the offers directly to your client and then they can choose to share that information with you or anyone else they may want involved in the process.
How can I get an update on the status of my clients finance deal?
Until official funding and verification is received, the process is all part of the personal, private, and legally confidential financial information and cannot be released to anyone except the applicant - including the account owner or even Enhancify. Enhancify always suggests that you stay in close contact with your applicant and encourage them to communicate directly with the lender in the case of questions or concerns.
Can you guarantee approvals or certain rates/terms?
Enhancify takes pride in working with as many lenders as possible in order to give your clients the best possible approval chances. That said, Enhancify is not the lender and does not have any direct influence over approval or denial decisions. We cannot guarantee that a certain credit score, income, or financial profile will be approved or at what rates/terms.
My question wasn't answered here. Can I contact Enhancify directly?
Yes, we love hearing from you. The best way is by sending us an email to Support@Enhancify.com
. We strive to be your free online resource for life for all of your project financing needs.
Is there a guide to help me offer financing to my customers?
Enhancify offers a full range of support and personalized training to help you reach out to your existing and prosper customers and let them know you now offer financing. We will teach you how to sell and market financing to win more jobs. You will get all the marketing and advertising materials that are developed to fit your business. We've also developed an e-book
where you will learn about how to offer financing to your customers and will find some email and text templates to begin with. All this will help you drive awareness and engagement, which will lead to more customers who chose financing over paying out of pocket.
How can I share a co-branded page with a client?
Use your flyer with a QR code. Your client can scan the QR code with a smartphone to get to your financing page. Or simply send them a link to your co-branded page via sms or a message.
Does Enhancify have any credit requirements?
No, our partner network is comprised of a variety of lenders or other solution providers, offering a range of rates and terms. Therefore, even those with low credit scores may still be able to qualify for a loan.
The eligibility requirements vary for each lending partner, just as every applicant's financial situation is different and unique. Credit score is not the only factor evaluated when an applicant applies for a new line of credit. Generally, lenders review the applicant's credit history, income and DTI ratio to determine their eligibility. All the decisions on whether the applicant is eligible for the offer are made by the lender.
I prefer to be paid in cash, is that possible?
Enhancify helps you create cash paying customers. Enhancify does not put a bank between you and your customers. We arm you with a one-stop shop to make it convenient for your customers to borrow money from the top lenders in the country. You can treat every customer that get financed through Enhancify the same as you do every other customer that pays you with cash, check, or credit card - because when they finance through the Enhancify platform, that's exactly how they're going to pay you.
I work only with deposit, do lenders offer this?
We understand you want some % up front to start a job and get a customer scheduled. Therefore, we partner with lenders that provide your customers cash to pay for their project within a couple of business days after approval. This allows you to collect a deposit and maintain your normal payment schedule.
I was told you had 0% financing options, where can my customer find those?
At this time, all 0% financing options through Enhancify are available as introductory rate credit cards. These cards come in options that range from 12-21 months.
Can a business/church/club apply?
At this time, Enhancify can only offer loans to private citizens and not to any commercial, church, club, or school ventures, including those with EINs or any groups larger than two.
Am I responsible for my clients' loans?
No. You do not bear any responsibility for loans your customers take. You are not a bank, so why should you take risks? When you offer Enhancify to your customers, you do not take any additional risk. You are not responsible for the repayment of the loan either. Your customers apply for a loan on the lender's website providing their personal information. That means you carry no financial burden to the loan.
What do I do if my customer gets funded and doesn't use my services?
This can be one of the most frustrating things in business, we get it! You did all the work to help your client get funded and they walked away with the money. What can be done? Well, Enhancify Financing always suggests that you get your personal contract signed with that customer as soon as you can - that contract between you and them will be the strongest thing you have to contend with this. That said, we do have every applicant who fills out an application through your portal sign and agree to use these funds with you. While we do not offer legal services, we are always happy to provide you with a copy of this agreement so that you can handle the situation as you see best.
If funding is approved and the amount is more than the project price, can the remaining funds be used for additional work within the project?
Yes! The homeowner can receive more than the project amount which can be used to increase the project size, quality of materials, upgrades, etc.
This is common with financing and shows how offering payment options can help the customer get more value while increasing job sizes for a homeowner.
How can I change the loan term for my client?
The offers made to applicants are independent of Enhancify and are made directly by the lenders based on their income, creditworthiness, financial profile and other factors. Every lender has their own policies and algorithms to decide these offers and they cannot be directly influenced by us. We suggest that you ensure that your client has always listed their highest provable income and, in the case of co-signers, the person with the strongest credit and financial profile is always listed first in order to receive the best offers.
What is a Referral Program?
It is a program that will help you earn extra income with minimum effort. First, get your referral link to give your friends 10% off Enhancify. Then earn $200 for every referred friend after they use Enhancify for 30 days. And finally, you earn unlimited referral commission, no matter how many contractor-fellows you refer.
How and when are commissions paid?
For your security, Enhancify pays all commissions through direct deposit with the help of Bill.com. We do not have the options for checks, peer to peer, or mobile payment methods at this time.
Commissions are paid on or about the 20th of each month for the loans verified the month prior. For example, if a loan is verified to us as funded by the lender in March, the commission will be paid out on or about April 20th.
My client got the money two (or more) months ago, why haven't I been paid?
We pay commissions only when we receive the official verification of funding directly from the lender, even if the funding has already occurred. Every lender has their own reporting cycles that are independent of Enhancify and we cannot change or affect when these reports come.
Do you offer training for our staff?
Our program is designed to be easy, not just for the customer, but for your staff as well. We provide you with a dedicated support specialist, so if you or your staff has any questions or needs any training, we've got you covered. Just contact your account representative and they will assist you.